FIS Global

Customer Case Study

FIS Global

FIS Global is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping.

Vertical Use Case

  • Digital transformation for banking services
  • Regulatory compliance
  • Customer segmentation

Technical Use Case

  • Ingest/ETL
  • Machine learning

The Challenges

  • Increased data volumes: Customer banks generate up to nine times more data through online and mobile than in the physical branch.
  • Technical debt: traditional systems at banks are unsuited for the digital transformation journey and the existing legacy systems cannot be easily discarded as they hold important information and drive business processes.
  • Security and compliance: Financial services industry is heavily regulated, so new systems and processes must be compliant and secure.

The Solution

Databricks provides FIS Global with a unified analytics platform on which to build products to enable the digital transformation for banks with the following benefits:

  • Increased productivity: Data science teams have been able to develop a logistical regression model to predict user churn in just two days.
  • Blended data: Able to ingest and ETL massive volumes of data from various sources for sentiment analysis and reputation monitoring.
  • Data analysis: greater scrutiny of information through the application of machine learning, data exploration and reporting dashboards.

With Databricks our engineering team can now rely on a single unified platform build and schedule jobs to run on a periodic basis and let analysts explore the data via the programming language of their choice.

Aaron Colcord
Director of Engineering, Data and Analysis, FIS Global