At eHealth, we are passionate about solving our nation’s toughest problems to bring more suitable, accessible, and affordable health insurance to Americans. We are seeking an exceptional Senior NLP Data Scientist to join our growing team, which is developing cutting-edge analytic tools to drive better and faster decision making within our company and to better understand and serve our customers.
At eHealth, our call centers handle on average 5,000 calls a day ranging from health insurance enrollment calls to customer service calls. These calls have a wealth of customer information which can be leveraged to improve customer satisfaction and call center efficiency. As a Senior NLP Data Scientist, you’ll get to dive head first into this massive corpus to uncover the insights that would lead to a significant business impact. You will help us understand and improve customer experiences using advanced text analytics, machine learning models, and deep learning models.
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An industry innovator over the past decade, eHealth, Inc. is a technology company that is transforming the way health insurance is bought and sold in the United States.
Today, eHealthInsurance.com has enrolled over 5 million people in health insurance coverage and is the leading online marketplace for individually and family health insurance products in the nation. Licensed to market and sell health insurance in all 50 states and the District of Columbia, eHealthInsurance was responsible for the nation’s first Internet-based sale of a health insurance policy, and we have partnerships with more than 180 health insurance companies, and offer more than 10,000 health insurance products online. Every day we provide thousands of visitors with information about a broad array of health insurance-related topics and plans, including a selection of price and benefit options, complemented by a full-service Customer Care Center of highly trained customer service representatives
eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.APPLY