Databricks Subprocessors


Databricks, Inc. (“Databricks”) uses certain subprocessors (including members of the Databricks Group and third parties, as listed below) to assist it in providing the Platform Services or Support Services (“Subscription Services”) as described in the Databricks Master Cloud Services Agreement or other written agreement you have with Databricks (“Agreement”). Capitalized terms used herein shall have the same meaning as defined in the Agreement.

Subscribe to the Databricks Legal Communication Subscription to be notified when we add new Databricks Subprocessors.

What is a Subprocessor:

A Subprocessor is a third party data processor utilized by Databricks in the delivery of its Subscription Services as a processor to Customer, including entities from within the Databricks Group, who has or potentially will have access to or will process Customer Data (including Personal Data) or who may receive Personal Data from Customer as part of Databricks providing the Subscription Services to Customer. Databricks engages different types of Subprocessors to perform various functions as explained in the tables below. Note that third party services linked to within the Platform Services (e.g., Github) are not considered Databricks Subprocessors. Such services are provided subject to the terms of service and privacy policies applicable to such services.

Process to Engage New Subprocessors:

Prior to the addition or change of any Subprocessors described in this policy, Databricks shall provide notice to Customer by updating this website not less than 30 days prior to the date on which the Subprocessor shall commence processing Customer Personal Data. It is Customer’s responsibility to check this website for changes. Pursuant to the DPA, a Customer may have the right to object to the processing of its Personal Data by a new Subprocessor. Please see the DPA for more details.

The following is an up-to-date list (as of the date of this policy) of the names and locations of Databricks Subprocessors (including members of the Databricks Group and third parties):

Infrastructure Subprocessors

Databricks utilizes certain cloud service providers to host the Platform Services, to provide Databricks with certain services related to the provisioning of the Platform Services, including storing certain data relating to the Platform Services. Please see the Cloud Service Provider Directory for more details on the Cloud Service Providers on which Databricks offers its Platform Services. Note: Azure Databricks is provided directly by Microsoft and this page does not apply to Azure Databricks. Additional information for Azure Databricks can be found here.

Entity Name Purpose Entity Country
Amazon Web Services, Inc. Cloud Service Provider United States
Amazon Data Services Ireland Ltd Cloud Service Provider Ireland
Google LLC Cloud Service Provider United States
Microsoft Corporation Cloud Service Provider United States

Service-specific Subprocessors

Databricks works with certain third parties to provide specific functionality within the Subscription Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality these Subprocessors may access Customer Data.

 

Entity Name Purpose Applicable Databricks Services Entity Country
Atlassian Pty Ltd. Databricks utilizes JIRA for certain bug and ticket handling. Accordingly, some information that you submit into a support ticket may be processed by Atlassian. Support Services Australia
Docebo NA, Inc. Databricks utilizes Docebo as a Learning Management System for on-demand and event based courses. Databricks Training United States
Intercom R&D Unlimited Company Databricks utilizes Intercom to provide a platform for Databricks to send messages to our customers. Databricks Services Ireland
Marketo Databricks uses Marketo to manage customer and prospect communications. Databricks Services United States
Microsoft Corporation Databricks offers the use of Microsoft Teams to provide certain support offerings. If Customer utilizes Microsoft Teams for support offerings, Microsoft Corporation is our Subprocessor with respect to Customers who use the Support Services. Support Services United States
Okta Databricks use Okta as an identity provider and authorization server for Customer access to the Databricks Services Databricks Services United States
PagerDuty, Inc. Databricks utilizes PagerDuty to provide emergency ticket routing. Accordingly, some information that you submit into a support ticket may be processed by PagerDuty. Support Services United States
Qualtrics Databricks uses Qualtrics to provide survey experiences to users when collecting feedback on our product, services and other offerings. Databricks Services United States
salesforce.com, inc. Databricks utilizes Salesforce to provide support ticketing and manage user relationships and communications. Databricks Services United States
Slack Technologies Limited Databricks offers the use of Slack to provide certain support offerings. If Customer utilizes Slack for such support offerings, Slack Technologies Limited is our Subprocessor with respect to Customers who use the Support Services outside of the U.S. and Canada. Support Services Ireland
Slack Technologies, Inc. Databricks offers the use of Slack to provide certain support offerings. If Customer utilizes Slack for such support offerings, Slack Technologies, Inc. is our Subprocessor with respect to Customers who use the Support Services in the US and Canada. Support Services United States
SupportLogic, Inc. Databricks utilizes SupportLogic to improve its ability to respond quickly and accurately to support tickets and improve our products and services. Databricks Support United States
Twilio Inc. Databricks uses Twilio to provide customer communications, including in-product messaging, email, and SMS. Databricks Services United States
Zscaler, Inc. Databricks utilizes Zscaler to secure corporate network communications, including VPN access by Databricks personnel to customer accounts through its Genie system for support purposes. Databricks Services United States

Databricks Group Subprocessors

The following entities are members of the Databricks Group. Accordingly, they function as Subprocessors to provide the Subscription Services.

Entity Name Entity Country
Databricks Federal, LLC United States
Databricks BV The Netherlands
Databricks U.K. Limited United Kingdom
Databricks Australia Pty Ltd Australia
Databricks SARL France
Databricks GmBH Germany
Databricks ASIAPAC Unified Analytics PTE LTD Singapore
Databricks Japan KK Japan
Databricks India Private Limited India
Hangzhou Databricks Technology Co., Ltd. 中国・杭州市
Databricks Canada ULC Canada
Databricks Italy Srl Italy
Databricks Sweden AB Sweden
Databricks Switzerland GmbH Switzerland

Prior to the addition or change of any Subprocessors described in this policy, Databricks shall provide notice to Customer by updating this website not less than 30 days prior to the date on which the Subprocessor shall commence processing Customer Personal Data. In addition, Customers may subscribe to the Databricks Legal Communication Subscription to be notified when Databricks adds a new Subprocessor. Customers may have the right to object to new Subprocessors as provided in their respective Agreements.

Last Modified: April 13, 2022