Peter Stadlinger is director of product management for Salesforce Einstein. His career experience has proven time and again that providing a unified customer experience at scale is the bedrock of any successful digitally transformed organization. He works with brands to instill customer-centric approaches to set them up as AI-first companies, and leaders of the technology-based emergence of the fourth industrial revolution. In his current role at Salesforce, Peter focuses on democratizing artificial intelligence, specifically deep learning and natural language processing, for the purpose of personalizing customer experiences at scale.
Salesforce Einstein makes 8B+ predictions per day to deliver highly personalized customer experiences on behalf of some of the biggest brands in the world. This session we will talk about how we leveraged NLP to analyze customer journeys across email, web, mobile, and chatbots while making these insights interpretable and actionable to our customers. We will deep dive into the process of developing and refining our NLP models - at scale - across multiple channels and more importantly across multiple industries with varying data & privacy requirements. Learn tips and tricks on your own journey to delight your customers through highly personalized and engaging interactions by leveraging popular NLP frameworks such as NLTK or CoreNLP.