Building Dashboards as a Production-Grade Data Product

At Zillow, we have accelerated the volume and quality of our dashboards by leveraging a modern SDLC with version control and CI/CD. In the past three months, we have released 32 production-grade dashboards with 2,000 monthly views across 200 unique users, quadrupling our total viewership while cutting error rates in half over that span. In this session, we will provide an overview of how we utilize Databricks asset bundles and GitLab CI/CD to create performant dashboards that can be confidently used for mission-critical operations. As a concrete example, we'll then explore how Zillow's Data Platform team used this approach to automate our on-call support analysis, leveraging our dashboard development strategy alongside Databricks LLM offerings to create a comprehensive view that provides actionable performance metrics alongside AI-generated insights and action items from the hundreds of requests that make up our support workload.