Practical AI Solutions: From Customer Care to Supply Chain Excellence

Discover how two industry leaders are delivering measurable business value through practical AI implementations. Lippert Components demonstrates their success in transforming customer support through GenAI, enhancing efficiency and reducing agent turnover across their million-call operation. Hypertherm shares how their innovative three-pronged automation approach revolutionized order processing, achieving 52% automation rates and handling 100,000 orders without human intervention in 2024, while freeing up valuable resources for strategic roles. These real-world applications showcase how AI solutions can drive operational excellence across customer service and supply chain domains.