Revolutionizing Insurance Customer Service with Advanced AI Chatbot

Santa Lucía Insurance Co. embarked on an innovative journey to transform its customer interaction model. Leveraging Databricks' advanced evaluation capabilities, we developed a highly effective chatbot rooted in our Retrieval-Augmented Generation (RAG) project. This initiative represented a significant technological leap from conceptualization to production, fundamentally changing our approach.The integration of this AI chatbot resulted in marked improvements in agent productivity and customer service quality. Our focus was not just on automating responses but on enhancing the precision and reliability of information provided to our customers on policy coverage. We desribe the challenges and unforeseen obstacles we encountered, share the valuable lessons we learned, and explain the various strategies.Our journey with Databricks and the deployment of our advanced AI chatbot has set a new standard in Santa Lucía showcasing the immense potential of GenAI in enhancing business growth