Dear valued customer,
As COVID-19 continues to impact our daily lives, we are thinking about those affected as well as the practitioners who are delivering essential services to so many.
As we adjust to a new reality, we want you to know that we have never lost focus on you and have a comprehensive plan in place for this evolving situation. As always, you can continue to rely on Databricks for our technology and our people.
We fully recognize the critical role that our platform plays for so many of our customers, and we are committed to providing you with the same world-class customer experience you’ve come to trust. We remain dedicated to the reliability of the Databricks platform, and our Customer Success team looks forward to continuing to advise and support you globally. As a reminder, Databricks’ realtime service availability can be viewed at any time at status.databricks.com.
Along with our commitment to our customers, the safety and well-being of our employees and our community are top priorities for us. We are taking measures to prevent the spread of COVID-19 by having employees work from home, canceling or virtualizing events, and restricting travel. We want to ensure that you and our teams are safe, connected, and supported during these times.
Finally, to stay responsive to this evolving situation, we have created a task force of senior leaders across Databricks. This group is monitoring best practices on a daily basis, and taking necessary actions in the best interest of our customers and employees. For Databricks updates related to COVID-19, please visit our COVID-19 rescue hub.
Being a trusted partner to you is our mission and our privilege. We remain focused on providing reliable service to you and your business throughout this difficult time. Please take care, and be well.
All the best,
Databricks CEO & Co-Founder