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Mission
As Community Technical Moderator, you will help our online data practitioner community discover the value of Databricks by providing answers to their technical Databricks platform questions. You will be responsible for ensuring that questions and comments are responded to in an accurate, comprehensive, and timely fashion by providing answers directly, or tapping into a talented bench of subject matter experts (SMEs) for answers. This mission requires technical knowledge, diplomacy, great written communications, and above all a commitment to helping our customers learn and consume Databricks to the benefit of their careers and their organizations.
Outcomes
- Be customer-obsessed
- Encourage our large network of data practitioners to help each other in their learning journey by providing peer-to-peer community answers where possible
- When peers do not answer each other, provide customers with answers to technical questions from our internal subject-matter experts within our Community SLA time frame
- Track question and answer status to ensure follow-up and resolution
- Drive high member satisfaction, consumption and retention by ensuring questions are addressed in the professional, specific and human manner that best represents Databricks
- Develop and maintain strong partnerships with internal and external subject matter experts
- Create and contribute to Databricks platform community documentation and knowledge base articles
- Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
- Embody a spirit of collaboration; coach team members
- Liaise with Product, Engineering, Developer Relations, Learning & Certification, Marketing, Legal, Pre- and Post-Sales teams
Competencies
- Broad Databricks understanding including Data Engineering, Data Analysis, and Machine Learning
- Deep Spark and Delta understanding
- Experience with Medallion Architecture
- Familiarity with those open source tools: Unity Catalog, MLflow, Icebern, Hudi
- Deep understanding of either AWS or Azure data services, with relevant experience in the other platform, and familiarity with GCP
- The ability to research within complex information landscapes
- Demonstrated ability to collaborate and influence in low-resourced environments
- Familiarity with community platforms such as Khoros, Vanilla, Discourse (preferred)
- Past experience as a moderator or administrator of an online community (preferred)
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.