Senior IT Collaboration Engineer

GAQ324R128

Location: San Francisco, CA or Mountain View, CA or remote US

At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. At Databricks Information Technology, we are a product led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale seamlessly in face of incredible growth.

As an IT Collaboration Engineer in our dynamic and growing technology firm, you will help manage and optimize our collaboration tools and platforms with a focus on Google Workspace, Slack, Glean and other collaboration tools. You will enhance employee productivity and ensuring seamless communication. This role demands a strategic approach to system administration, automation, and integration, providing you with an excellent opportunity to contribute to our organization's success.  You will report to the Vice President, Infrastructure and Operations as part of the IT organization. 

The impact you will have:

• Employee Experience & Collaboration Tools Management:

  • Own the employee experience as a pivotal aspect of this role.

  • Identify gaps and shortcomings in our collaboration tools and platforms impacting user experience.

  • Envision and implement innovative ideas to enhance the overall user experience for our diverse workforce.

  • Shape a workplace environment that fosters productivity, collaboration, and job satisfaction through technology solutions.

  • Administer and optimize collaboration tools, including G Suite, Slack, Glean, Moveworks, GitHub, Confluence, Jira, iPaas, Pager Duty, Teams etc.

  • Ensure these tools align with defined standards and enhance overall employee collaboration.

• Google Workspace Administration:

  • Manage and optimize Gmail enterprise tenants under Google Workspace.

  • Implement best practices to enhance email, Shared drives, and calendar services for a positive user experience.

  • Manage email gateway solutions, ensuring secure communication and adherence to data compliance standards.

  • Collaborate with Legal and compliance teams to fulfill eDiscovery requests using vendor tools or custom code/APIs.

• Search Optimization and Accessibility :

  • Identify opportunities for efficiency and productivity enhancements while solving problems.

  • Streamline search functionalities for seamless navigation.

  • Develop and implement metadata standards to improve search relevance and accuracy.

  • Ensure that employees can effortlessly locate information, colleagues, and resources within our collaboration ecosystem. Collaborate with team members, peers, and external partners to accomplish goals.

• Security and Compliance:

  • Work with Legal and compliance teams to ensure collaboration tools adhere to data compliance standards.

  • Fulfill eDiscovery requests using vendor tools or custom code/APIs.

• Technical Documentation:

  • Create detailed technical and procedural documentation.

  • Share knowledge and best practices within the team and the broader organization.

What we look for:

• Bachelor’s degree (Computer Science preferred) and 5+ years of experience administering and/or engineering collaboration tools with a focus on Google Workspace, Slack, Secure Email gateways, chatbots as well as automation.

• Proficient in managing Gmail enterprise tenants under Google Workspace.

• Experience in automation scripting using Python, Go, Powershell, Javascript, Okta workflows or other relevant languages and automation.

• Knowledge of security and compliance standards related to collaboration tools and data handling.

• The ability to identify root causes of issues.

• Excellent documentation skills.

• Experience working on multi-functional, cross-team projects.