Databricks, Inc. (“Databricks”) uses certain Subprocessors (including members of the Databricks Group and third parties, as listed below) and subcontractors to assist it in providing the Subscription Services as described in the Databricks Terms of Service or other written agreement you have with Databricks (“Agreement”). Capitalized terms used herein shall have the same meaning as defined in the Agreement.
Subscribe to an RSS feed to be notified when we add new Databricks Subprocessors (note: for the RSS feed option you will need to cut and paste the “Subscribe to an RSS feed” URL into an RSS Feed Reader to monitor updates).
A Subprocessor is a third party data processor utilized by Databricks in the delivery of its Subscription Services, including entities from within the Databricks Group, who has or potentially will have access to or will process Customer Data (including Personal Data) or who may receive Personal Data from Subscriber as part of Databricks providing the Subscription Services. Databricks engages different types of Subprocessors to perform various functions as explained in the tables below. Note that third party Subscription Services linked to within the Subscription Services (e.g., Github) are not considered Databricks Subprocessor. Such Subscription Services are provided subject to the terms of service and privacy policies applicable to such Subscription Services. Databricks refers to third parties that do not have access to or process Customer Data but who are otherwise used to provide the Subscription Services as “subcontractors” and not Subprocessors.
Databricks requires its Subprocessors to satisfy equivalent obligations as those required from Databricks (as a Data Processor) as set forth in Databricks’ Data Processing Agreement (“DPA”), including but not limited to the requirements to:
This policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Databricks’ engagement process for Subprocessors as well as to provide the actual list of third party Subprocessors used by Databricks as of the date of this policy (which Databricks may use in the delivery and support of the Subscription Services).
If you are a Databricks Subscriber and wish to enter into our DPA, please email us at email@example.com.
Prior to the addition or change of any Subprocessors described in this policy, Databricks shall provide notice to Subscriber by updating this website not less than 30 days prior to the date on which the Subprocessor shall commence processing Personal Data. It is Subscriber’s responsibility to check this website for changes. Pursuant to the DPA, a Subscriber can object in writing to the processing of its Personal Data by a new Subprocessor within ten (10) days after updating of this policy and shall describe its legitimate reasons to object. If Subscriber does not object during such time period the new Subprocessor(s) shall be deemed accepted.
If a Subscriber objects to the use of a Subprocessor pursuant to the process provided under the DPA, Databricks shall have the right to cure the objection through one of the following options (to be selected at Databricks’ sole discretion):
(a) Databricks will cease to use the Subprocessor with regard to Subscriber’s Personal Data, which may result in new Subscription Services features enabled by the Subprocessor not being available to Subscriber ; or
(b) Databricks will work with Subscriber to address Subscriber’s reasonable objections and thereafter proceed to use the Subprocessor to perform such processing.
Termination rights, as applicable and agreed, are set forth exclusively in the DPA.
The following is an up-to-date list (as of the date of this policy) of the names and locations of Databricks Subprocessors (including members of the Databricks Group and third parties):
Databricks utilizes certain cloud service providers to host the Subscription Services, to provide Databricks with certain services related to the provisioning of the Subscription Services, including storing certain data relating to the Subscription Services. Additionally, the Subscription Services provided by Databricks via Amazon Web Subscription Services require Subscriber to have its own account with Amazon Web Subscription Services. The Subscription Services are provided by means of a split architecture where Subscriber’s Customer Data stays primarily within Subscriber’s own Amazon Web Subscription Services account (e.g., within an S3 bucket controlled by Subscriber). See details about our architecture here. Note: Azure Databricks is provided directly by Microsoft. Additional information for Azure Databricks can be found here.
|Entity Name||Purpose||Entity Country|
|Amazon Web Subscription Services, Inc.||Cloud Service Provider||United States|
|Amazon Data Subscription Services Ireland Ltd||Cloud Service Provider||Ireland|
|Microsoft Corporation||Cloud Service Provider||United States|
Databricks works with certain third parties to provide specific functionality within the Subscription Services. These providers are the Subprocessors set forth below. In order to provide the relevant functionality these Subprocessors may access Customer Data.
|Entity Name||Purpose||Applicable Subscription Services||Entity Country|
|salesforce.com, inc.||Databricks utilizes Salesforce to provide support ticketing.||Databricks Support||United States|
|SupportLogic, Inc.||Databricks utilizes SupportLogic to improve its ability to respond quickly and accurately to support tickets and improve our products and services.||Databricks Support||United States|
|Zendesk, Inc.||Databricks utilizes Zendesk to provide support ticketing.||Databricks Support||United States|
|PagerDuty, Inc.||Databricks utilizes PagerDuty to provide emergency ticket routing. Accordingly, some information that you submit into a support ticket may be processed by PagerDuty.||Databricks Support||United States|
|Intercom R&D Unlimited Company||Databricks utilizes Intercom to provide a platform for Databricks to send messages to our customers.||Databricks Services||Ireland|
|Atlassian Pty Ltd.||Databricks utilizes JIRA for certain bug and ticket handling. Accordingly, some information that you submit into a support ticket may be processed by Atlassian.||Databricks Support||Australia|
|eMudhra Ltd.||Vendor offers some substantive customer technical support through eMudhra Limited (“eMudhra”), an ISO 9001, ISO 20001 and ISO 27001-certified independent subcontractor located in Bangalore, India.||Databricks Support||India|
|Slack Technologies, Inc.||Databricks offers the use of Slack to provide certain support offerings. If Subscriber utilizes Slack for such support offerings, Slack Technologies, Inc. is our Subprocessor with respect to Subscribers who use the Subscription Services in the US and Canada.||Databricks Support||United States|
|Slack Technologies Limited||Databricks offers the use of Slack to provide certain support offerings. If Subscriber utilizes Slack for such support offerings, Slack Technologies Limited is our Subprocessor with respect to Subscribers who use the Subscription Services outside of the U.S. and Canada.||Databricks Support||Ireland|
|Heap, Inc.||Databricks uses Heap to improve our products and services and provide a better customer experience.||Databricks Services||United States|
|Gainsight, Inc.||Databricks utilizes Gainsight to provide a platform for Databricks to send messages to our customers, improve our ability to respond quickly and accurately to our customers, and improve our products and services.||Databricks Services||United States|
The following entities are members of the Databricks Group. Accordingly, they function as Subprocessors to provide the Subscription Services.
|Databricks Federal, LLC||United States|
|Databricks BV||The Netherlands|
|Databricks U.K. Limited||United Kingdom|
|Databricks Australia Pty Ltd||Australia|
|Databricks ASIAPAC Unified Analytics PTE LTD||Singapore|
|Databricks Japan KK||Japan|
|Databricks India Private Limited||India|
|Hangzhou Databricks Technology Co., Ltd.||China|
|Databricks Canada ULC||Canada|
As explained above, Databricks also uses certain “subcontractors” to assist in the operations necessary to provide the Subscription Services. The following is a list (as of the date of this policy) of the names and locations of material third-party subcontractors. Subcontractors do not have access to Customer Data, except as stated below.
|Entity Name||Purpose||Entity Country|
|Chargify LLC||Databricks uses Chargify as a billing provider||United States|
|Oracle Corporation||Databricks uses Netsuite to store certain financial information related to Databricks customers and accounts||United States|
|salesforce.com, inc.||Databricks uses Salesforce for customer relationship management; Salesforce may hold certain personal data related to users of the Subscription Services (e.g., name or email address)||United States|
|Aha! Labs Inc.||Aha! provides a platform to enable customers to provide feedback directly to the Databricks product team||United States|
|Gainsight, Inc.||Databricks uses Gainsight for customer relationship management; Gainsight may hold certain personal data related to users of the Subscription Services (e.g., name or email address)||United States|
Last Modified: April 29, 2020