Create superior customer experiences by tracking customer feedback

Harness the Databricks Lakehouse Platform to build a risk engine that can analyze customer feedback — securely and in real-time to power an early assessment of reputation risks.
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Benefits and business value

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Gain a holistic view

Apply new sources of data, such as social media, direct customer feedback and other unstructured sources to gauge reputation

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Move fast and early

Preempt issues with an early assessment of reputational risks

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Collaborate at scale

Enable data teams to collaborate and iterate quickly on building reputation risk platforms that can scale as data volume grows

Reference architecture

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