LLMs for Customer Service and Support

Elevating customer satisfaction with LLM-powered chatbots

With the advancements in large language models (LLMs), the integration of intelligent chatbots has emerged as a transformative force, offering agent-led customer service and support organizations unrivaled efficiency, scalability and personalized interactions. Using pretrained LLMs on the Databricks Lakehouse, organizations can:

• Ingest enterprise data from various knowledge bases to build a context-enabled LLM-based chatbot

• Augment human support teams by providing guidance that improves the speed, consistency and accuracy of their work

• Accelerate ramp-up of new customer support agents