Databricks Support Tiers

Databricks provides a number of plans that provide you with dedicated support
and timely service for the Databricks platform and Apache Spark.

Business

Support Portal Access

Online repository of documentation, guides, best practices, and more.

Yes

Updates & Patches

Receive updates, bug fixes, and patches without impact to your business.

Yes

Support Service Hours

Live support during customer local North America time zone.

9am – 6pm,
Business Days*

Databricks Standard Support

Limited to break-fix support for the Databricks platform.

Yes

Databricks Slack Channel

Per customer dedicated Slack channel for informal communication between the two teams, such as basic questions and information exchange.

No

Max Number of Technical Contacts

2

Databricks' Support for Spark

Prioritized access to the world’s leading Spark technical experts for troubleshooting problems using the product and services.

Up to 2 hours/month
Enhanced

Support Portal Access

Online repository of documentation, guides, best practices, and more.

Yes

Updates & Patches

Receive updates, bug fixes, and patches without impact to your business.

Yes

Support Service Hours

Live support during customer local North America time zone.

9am – 6pm,
Business Days*

Databricks Standard Support

Limited to break-fix support for the Databricks platform.

Yes

Databricks Slack Channel

Per customer dedicated Slack channel for informal communication between the two teams, such as basic questions and information exchange.

Contact Us

Max Number of Technical Contacts

4

Databricks' Support for Spark

Prioritized access to the world’s leading Spark technical experts for troubleshooting problems using the product and services.

Up to 4 hours/month
Production

Support Portal Access

Online repository of documentation, guides, best practices, and more.

Yes

Updates & Patches

Receive updates, bug fixes, and patches without impact to your business.

Yes

Support Service Hours

Live support during customer local North America time zone.

Severity 1 & 2: 24x7x365,
Severity 3 & 4: 9am – 6pm,
Business Days*

Databricks Standard Support

Limited to break-fix support for the Databricks platform.

Yes

Databricks Slack Channel

Per customer dedicated Slack channel for informal communication between the two teams, such as basic questions and information exchange.

Yes

Max Number of Technical Contacts

8

Databricks' Support for Spark

Prioritized access to the world’s leading Spark technical experts for troubleshooting problems using the product and services.

Up to 8 hours/month
Feature Business Enhanced Production

Support Portal Access

Online repository of documentation, guides, best practices, and more.

Yes Yes Yes

Updates & Patches

Receive updates, bug fixes, and patches without impact to your business.

Yes Yes Yes

Support Service Hours

Live support during customer local North America time zone.

9am – 6pm,
Business Days*
9am – 6pm,
Business Days*
Severity 1 & 2: 24x7x365,
Severity 3 & 4: 9am – 6pm,
Business Days*

Databricks Standard Support

Limited to break-fix support for the Databricks platform.

Yes Yes Yes

Databricks Slack Channel

Per customer dedicated Slack channel for informal communication between the two teams, such as basic questions and information exchange.

No Contact Us Yes

Max Number of Technical Contacts

2 4 8

Databricks' Support for Spark

Prioritized access to the world’s leading Spark technical experts for troubleshooting problems using the product and services.

Up to 2 hours/month Up to 4 hours/month Up to 8 hours/month